Field based Manager - Surrey

Job Introduction

We are looking for a dedicated Field Based Care Manager to oversee a designated area and ensure customers receive safe, person-centred, high-quality care. You will lead a team of Care and Support Workers, manage performance, and maintain strong compliance standards.

THIS ROLE IS FOR THE TW16 AND TW17 AREA.

Key Duties

• Complete and review person-centred care plans and risk assessments.
• Carry out initial assessments, regular customer reviews, and respond to concerns or complaints.
• Lead, supervise, and support Care and Support Workers, including training, spot checks, and performance management.
• Manage rotas using our electronic rostering system, ensuring accurate call times and appropriate travel time.
• Take part in the on-call rota, supporting emergency cover and operational needs.
• Ensure customers are kept informed of any changes to their care.
• Maintain accurate records and ensure all policies, procedures, and safety standards are followed.
• Attend meetings, support service development, and contribute to continuous improvement.
• Provide direct care when required and uphold excellent communication across the service.

This role requires strong leadership, excellent organisation, and a commitment to delivering outstanding care to our customers.

Essential Requirements

• Desire to work with all customer groups
• Ability to establish and maintain effective working relationships with all employees and external organisations
• Ability to organise staff meetings/ evening events / appreciation events
• Care and Support Workers meeting for the branch
• Performance manage underperforming staff and follow the legal process with the HR department

SKILLS / ATTRIBUTES

• Excellent communication skills.
• Good administrative skills.
• Good planning and organisational skills
• To be able to establish and maintain effective working relationships
• To be able to prioritise and organise own workload effectively
• To be able to manage staff
• Good Written skills
• Caring and passionate about care
• Excellent punctual timekeeping record
• Effective team leader
• IT literate
• Positive and welcoming
• Passionate about improvement people lives
• Self-motivated
• Organised
• Flexible
• Sensitive to the needs of others
• Active team player

ADDITIONAL REQUIREMENTS

Lives locally and therefore has a good knowledge of the local area

Job Types: Part-time,

Benefits:

• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Flexitime
• Free flu jabs
• Free or subsidised travel
• Health & wellbeing programme
• Paid volunteer time
• Store discount
• Work from home